Contact

Need help with a product, an order, delivery, return or refund? Contact the PROXINOT customer service team by email.

Email: support@proxinots.com

Service hours: Monday to Friday, 9:00 to 16:00 Paris time, excluding French public holidays.

Response time: We aim to reply within 48 hours.

For an existing order

Please include your full name, order number, the email address used for the order and a clear description of the request. For a damaged, incorrect or incomplete order, attach clear photographs where relevant.

Postal correspondence

PROXINOT
5 RUE FELIX CHAUTEMPS
73400 UGINE
FRANCE

Please contact customer service before sending a product return so that we can provide the correct instructions and identify the parcel.