Where do you deliver?
We deliver only to mainland Metropolitan France. We do not deliver to Corsica, any other French island, French overseas departments or territories, or military-base addresses.
How much is shipping?
Standard shipping is free on every eligible order delivered within mainland Metropolitan France, with no minimum purchase.
How long does processing take?
Orders are normally processed within 1 to 3 business days after payment confirmation.
When will my order arrive?
Delivery normally takes 3 to 5 business days after dispatch.
What is the daily order cut-off?
The cut-off is 16:00 Paris time on business days. Later orders begin processing on the next business day.
Will I receive tracking?
Yes. Tracking details are sent by email after dispatch.
Can I cancel or change an order?
Email support@proxinots.com as quickly as possible. We will try to help before dispatch. After dispatch, the return procedure applies.
How long do I have to return an item?
You may request a return within 30 calendar days after receiving the order.
Who pays return shipping?
PROXINOT pays the approved return shipping cost. Follow the instructions provided by customer service.
Do you accept exchanges?
Yes, subject to availability.
When will I receive my refund?
After the return is received and checked, an approved refund is initiated to the original payment method within 3 business days. Bank processing can take additional time.
What if my order is damaged, incorrect or incomplete?
Email support@proxinots.com with the order number and supporting photographs where relevant. PROXINOT will take responsibility for resolving the issue.
Which payment methods are accepted?
Visa and Mastercard are accepted. Prices are displayed in euros and include applicable VAT.
How can I contact you?
Email support@proxinots.com. Service hours are Monday to Friday, 9:00 to 16:00 Paris time. We aim to reply within 48 hours.