Refund policy

We want every order to be handled clearly and fairly. This policy applies to purchases made through https://proxinots.com and is in addition to any rights available under applicable consumer law.

30-day return period

You may request a return within 30 calendar days after receiving your order. To start a return, email support@proxinots.com with your order number, the item concerned and the reason for the request. We will reply with return instructions.

Return conditions

All products sold on our store may be returned. The item should be returned with all parts, accessories and original packaging where reasonably possible. You may inspect the item as you would in a physical shop. We may take account of any loss in value caused by handling beyond what is necessary to inspect the item, without limiting mandatory consumer rights.

Return address and costs

Approved returns must be sent to: PROXINOT, 5 RUE FELIX CHAUTEMPS, 73400 UGINE, FRANCE. PROXINOT pays the return shipping cost. Please follow the return instructions supplied by our customer service team so that the shipment can be identified and tracked.

Damaged, incorrect or incomplete orders

Contact us promptly if an item arrives damaged, is not the item ordered or is incomplete. Include the order number and clear photographs where relevant. PROXINOT will bear the reasonable costs of correcting the problem and will offer an appropriate solution, such as replacement, completion of the order or refund, in accordance with applicable law.

Exchanges

Exchanges are accepted, subject to availability. If the requested replacement is unavailable, we will offer a refund to the original payment method.

Refunds

After the returned item is received and checked, an approved refund is initiated to the original payment method within 3 business days. Your bank or card issuer may require additional time to display the credit. The refund includes the amount due under applicable law. We will notify you by email when the refund has been initiated.

Order cancellation

If you wish to cancel an order before dispatch, email us as soon as possible. If the order has already been dispatched, the return procedure above applies.

Contact

Email: support@proxinots.com. Customer service hours are Monday to Friday, 9:00 to 16:00 Paris time, excluding French public holidays. We aim to reply within 48 hours.