Shipping policy

This Shipping Policy applies to orders placed through https://proxinots.com.

Delivery area

We deliver only to mainland Metropolitan France. We do not deliver to Corsica, any other French island, French overseas departments or territories, or military-base addresses. Orders submitted with an excluded delivery address may be cancelled and refunded to the original payment method.

Shipping origin

Orders are dispatched from PROXINOT, 5 RUE FELIX CHAUTEMPS, 73400 UGINE, FRANCE.

Order cut-off and processing

The daily order cut-off is 16:00 Paris time on business days. Orders placed after that time, on weekends or on French public holidays begin processing on the next business day. Normal processing time is 1 to 3 business days after payment confirmation.

Delivery time

Estimated delivery is 3 to 5 business days after dispatch. Delivery times are estimates and may be affected by address problems, severe weather, carrier disruption or other events outside reasonable control. Any mandatory delivery rights remain unaffected.

Shipping cost

Standard shipping is free for all eligible orders delivered within mainland Metropolitan France. No minimum order value is required.

Carrier and tracking

The carrier selected for an order and the tracking details are provided in the dispatch confirmation email. Customers are responsible for entering a complete and accurate delivery address.

Delay, loss or damage

If tracking has not updated for an unusual period, a parcel appears lost or the package arrives damaged, contact support@proxinots.com with the order number. We will investigate and provide an appropriate solution. Risk remains with PROXINOT until the customer or a designated recipient takes physical possession of the goods, subject to applicable law.